These Terms & Conditions (“Terms”) govern all services provided by Zenith Floors & More LLC (“we,” “our,” or “us”), including flooring installation, refinishing, repair, tile, bathroom remodeling and home improvement services. By requesting a quote, scheduling an appointment, paying a deposit, or hiring us for a project, you (“you,” “client,” or “customer”) agree to these Terms.

1. Estimates & Quotes

– All estimates are valid for 30 days from the date issued.

– Pricing is based on the information and measurements available at the time of the estimate.

– Changes in job-site conditions, material availability, or customer requests may result in a revised estimate.

– Quotes do not include unexpected repairs unless noted.

2. Deposits & Payments

– A deposit may be required to reserve installation dates and purchase materials.

– Final payment is due upon completion of services, unless otherwise agreed in writing.

– We accept cash, check, and approved electronic payments (debit or credit card).

– Late payments may incur a 1.5% monthly fee or the maximum allowed by law.

3. Scheduling & Delays

– Installation dates depend on material availability, job-site readiness, and unforeseen delays.

– Clients must ensure:

• A responsible adult is available for property access.
• Floors and work areas are cleared.
• Power, lighting, and climate control are functioning.

– We are not liable for delays caused by other contractors, delivery issues, or customer-provided materials.

4. Customer Responsibilities

Clients are responsible for:

– Clearing the work area.

– Keeping pets and children away from work zones.

– Providing accurate information about floor conditions.

– Notifying us of known issues (mold, moisture, uneven subfloors).

5. Materials & Product Selection

Materials Provided by Zenith Floors & More:

– We guarantee materials purchased through us meet manufacturer standards.

Customer-Provided Materials:

– We are not responsible for quantity inaccuracies, product defects, incorrect sizing, color variations, or manufacturer warranty issues.

6. Subfloor & Hidden Conditions

We are not liable for:

– Hidden subfloor damage.

– Mold/moisture problems.

– Rot, termite damage, structural issues.

– Cracking, uneven surfaces, or weak subfloors.

Additional repairs may incur charges.

7. Warranty

– We offer a 1-year workmanship warranty unless otherwise stated.

– Manufacturer warranties apply only to materials purchased through us.

Warranty does not cover:

– Water damage.

– Improper cleaning.

– Scratches from furniture or pets.

– Normal wear and tear.

8. Cancellations & Rescheduling

– Cancellations within 48 hours of scheduled service may incur a fee.

– Special-order materials are non-refundable once ordered.

– Customer-caused rescheduling may include additional fees.

9. Liability Limitations

Zenith Floors & More LLC is not responsible for:

– Pre-existing damages.

– Customer-provided material defects.

– Damage caused by other contractors.

– Losses due to job-site inaccessibility.

– Lost income, rental penalties, or consequential damages.

Liability is limited to the cost of services provided.

10. SMS/Text Messaging Consent

By providing your mobile number, you agree to receive SMS messages related to your service inquiry, scheduling, project updates, and billing.

– Reply STOP to unsubscribe.

– Reply HELP for support.

– Message frequency varies.

– Message & data rates may apply.

Privacy Policy: https://zenithfloorsandmore.com/privacy-policy

11. Data Privacy

We collect and process customer information in accordance with our Privacy Policy.

See: https://zenithfloorsandmore.com/privacy-policy

12. Governing Law

These Terms are governed by the laws of the State of Connecticut. Disputes shall be resolved in courts within Fairfield County, CT.

13. Contact Information

Zenith Floors & More LLC

500 Post Road East, 2nd Floor

Westport, CT 06880

Email: celio@zenithfloorsandmore.com

Phone: (203) 902-3039