Zenith Floors & More LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit zenithfloorsandmore.com (the “Site”), contact us, or use our services—including via phone, email, SMS/text messaging, or third-party platforms.

By accessing our Site or providing information to us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Zenith Floors & More LLC

500 Post Road East, 2nd Floor

Westport, CT 06880

Email: celio@zenithfloorsandmore.com

Phone: (203) 902-3039

We provide flooring, refinishing, installation, and home improvement services to residential and commercial clients in Connecticut, New York, Massachusetts, and surrounding areas.

2. Information We Collect

We may collect and store the following categories of personal information:

Identifiers:

– Name

– Email address

– Phone number

– Residential or job-site address

Project Information:

– Flooring preferences

– Budget details

– Property details

– Photos or documents you upload

Communication Data:

– SMS/text message history

– Opt-in/opt-out preferences

– Call logs

– Email correspondence

Payment Information:

– Billing address

– Last four digits of card numbers

(Full card numbers are processed securely by third-party payment providers; we do not store complete credit card data.)

Device & Usage Data:

– IP address

– Browser type

– Pages viewed

– Cookies and analytics data

Children’s Data:

We do not knowingly collect personal information from children under 13.

3. How We Collect Information

We collect information through:

– Website contact and quote request forms

– Phone calls

– SMS/text messages

– Email correspondence

– Social media interactions

– Third-party lead platforms

– Job-site inspections or estimate visits

4. How We Use Your Information

We use personal information to:

– Provide flooring estimates and schedule appointments

– Coordinate job-site visits and installations

– Send SMS updates, confirmations, and reminders

– Respond to inquiries and provide customer support

– Process payments and send invoices

– Improve the Site and user experience

– Send optional promotional messages

– Meet legal, regulatory, or contractual obligations

5. SMS/Text Messaging & Mobile Consent

By providing your mobile number, you consent to receive SMS messages from us.

Opt-Out:

Text STOP at any time.

Help:

Text HELP for assistance or contact celio@zenithfloorsandmore.com.

Message Frequency:

2–5 messages per month.

Message & Data Rates:

Message and data rates may apply.

6. Information Sharing

We do not sell personal information. We may share information only with:

– Subcontractors for job-site work

– Service providers (Nextiva, Joist, QuickBooks, etc.)

– Lead platforms when you submit your info

– Government agencies when required by law

7. Cookies & Tracking Technologies

Our website uses cookies and analytics tools to improve performance. You may disable cookies in your browser.

8. Data Security

We use industry-standard safeguards including encryption, secure databases, and restricted access.

9. Data Retention

We retain personal data only as long as necessary to provide services and comply with laws.

10. Your Rights & Choices

You may request access, correction, deletion, or opt-out of marketing at any time by emailing celio@zenithfloorsandmore.com.

11. California Privacy Rights (CCPA)

California residents may have additional rights including access and deletion.

12. Third-Party Links

We are not responsible for third-party website privacy practices.

13. Changes to This Policy

Policy updates will be posted with a new Effective Date.

14. Contact Us

Office Manager

Zenith Floors & More LLC

500 Post Road East, 2nd Floor

Westport, CT 06880

Email: celio@zenithfloorsandmore.com

Phone: (203) 902-3039